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PCS University™Courses

Wisconsin State Certified Training for CBRFs:
Course
Cost
Universal Precautions*
$40
Standard First Aid/CPR/AED*
$100
Dietary Needs
$40
CBRF Med Administration*
$100
Fire Safety*
$70
Recognizing & Responding to Challenging Behaviors
$70
Client Rights
$70
Needs Assessment
$40
Client Group Specifics
$70

* $15 additional fee levied on the UW Oshkosh registry

Discounts up to 25% are applied when your organization prepays for the entire NHO Suite.

 

PCS University will customize any course to meet the unique needs of your organization and train at your facility.

Continuing Education (CE) courses are available upon request.

Sample topics include:

  • Activities of Daily Living/Personal Care Orientation
  • Van Driving
  • Basic Sign Language
  • Abuse and Neglect
  • Basics of Supervision
  • Communication Skills
  • Infant and Child CPR
  • DSM-IV-TR Diagnoses
  • Stress Management
  • Team Development
  • Sexual Harassment
  • Workplace Violence

 

  • Optional courses of Activities of Daily Living/Personal Care Orientation and Van Driving.
  • Significant (25%) discount if your organization pre pays for the entire New Hire Orientation Suite.
  • The ability to customize any course to meet the unique needs of your organization and train it at your facility.
  • The ability to offer required and requested Continuing Education Courses. 

 

To view the dates and times of these course offerings, click on Calendar.

For information regarding scheduled training times and training fees, please contact us at PCS University information.

Privacy notice: Information shared with Phoenix Care Systems, Inc. via the website will be kept strictly confidential and will not be shared with any third parties without your permission.

Course Descriptions

(Click on a desired course to view the description)

 

Universal Precautions: NHO 101

Purpose of Course:

To train and provide individuals with an understanding of the intent of the bloodborne pathogens regulation issued by the Occupational Safety and Health Administration (OSHA); how Bloodborne pathogens are spread; how to help prevent exposure incidents by following work practice controls, using engineering controls and personal protective equipment, practicing good personal hygiene and properly cleaning and disinfecting equipment and supplies; and to recognize, report and follow up on employee exposures to infectious materials. 

 

Target Audience:

  • Community Based Residential Facilities (CBRF)
  • Community Integrated Living Arrangements (CILA)
  • Developmental Training Programs
  • Transitional Independent Living Skills Training Program
  • Licensed Child Placing Agency
  • Wraparound Programs
  • Community Support Programs
  • Supported Independent Living
  • Supported Home Care Programs
  • Medical Day Treatment Programs
  • Mental Outpatient Health Clinics
  • Foster Care Programs
  • Healthcare Facilities
  • Schools

Course Length:

3 hours

Course Components:

Lecture, Skill Demonstration, Case Studies, Videos and Discussion.

Assessment of Competency:

Activities, Assignments, Competency Exams and Participation.

Successful Completion:

3 hours of classroom attendance, score of 90% or higher on final competency exams, completion of all assigned activities and active participation in discussions. 

Certification:

Upon successful completion, all trainees will receive a certificate for NHO 101 Universal Precautions.

Objectives:

  • Describe how infections occur.
  • Identify how bloodborne pathogens are spread.
  • Identify tasks that have a potential for exposure to infectious materials.
  • Recognize the importance of hand washing and personal hygiene in reducing the risk of disease transmission.
  • Recognize the importance of personal protective equipment and understand the types of equipment available for use. 
  • Identify engineering and work practice controls.
  • Identify biohazard signs and labels.
  • Describe the emergency procedures for exposure incidents involving potentially infectious materials.

 

American Red Cross Standard First Aid, Adult and Child CPR: NHO 120

Purpose of Course:

The purpose of the Standard First Aid with CPR-Adult/Child course is to train responders to overcome any reluctance to act in emergency situations and recognize and care for life-threatening respiratory or cardiac emergencies in adults/children.  The course provides the responder with knowledge and skills necessary in an emergency to help sustain life and to minimize pain and the consequences of injury or sudden illness until advanced medical care arrives.

Target Audience:

  • Community Based Residential Facilities (CBRF)
  • Community Integrated Living Arrangements (CILA)
  • Developmental Training Programs
  • Transitional Independent Living Skills Training Program
  • Licensed Child Placing Agency
  • Wraparound Programs
  • Community Support Programs
  • Supported Independent Living
  • Supported Home Care Programs
  • Medical Day Treatment Programs
  • Mental Outpatient Health Clinics
  • Foster Care Programs
  • Healthcare Facilities
  • Schools

Course Length:

8 hours

Course Components:

Lecture, Skill Demonstration, Case Studies, Videos and Discussion.

Assessment of Competency:

Activities, Assignments, Competency Exams and Participation. 

Successful Completion:

8 hours of classroom attendance, score of 80% or higher on final competency exams, completion of all assigned activities and active participation in discussions. 

Certification:

Upon successful completion, all trainees will receive a certificate for NHO 120 Standard First Aid, Adult/Child CPR.

Resources:

First Aid/CPR/AED for schools and the Community Participant's Manual Adult/Child CPR/AED Skills Card First Aid Skills Card

Objectives:

  • Recognize an emergency situation.
  • Identify how to respond correctly to an emergency.
  • Identify the purpose of Good Samaritan Laws.
  • Identify the difference between consent and implied consent.
  • Identify standard precautions to reduce the risk of disease transmission during and after giving care.
  • Identify how to check the scene for safety.
  • Identify how to check an injured person for consciousness. 
  • Identify when and how to move an injured person from a dangerous scene. 
  • Identify when to call and how to interact with the emergency medical services. 
  • Identify how to prioritize care for life-threatening injuries or sudden illnesses. 
  • Identify how to check a conscious person for life-threatening and non-life-threatening conditions.
  • Identify how to check an unconscious person.
  • Recognize the signals and how to care for shock.
  • Identify how to clear the airway of a conscious choking adult/child.
  • Recognize the signals of a heart attack in an adult/child.
  • Identify what care to give to a person who is having a cardiac emergency.
  • Identify the steps for giving adult/child CPR.
  • Identify the steps for clearing the airway of a conscious and unconscious choking adult/ child.
  • Recognize and care for a victim of sudden illness.
  • Recognize and care for soft tissue injuries, including controlling bleeding. 
  • Recognize and care for different types of burns. 
  • Recognize and care for injuries to the muscles, bones, and joints.
  • Recognize and care for injuries to the head, neck and back.
  • Recognize and care for a victim of a heat-related emergency.
  • Demonstrate how to practice standard precautions to reduce the risk of disease transmission.
  • Demonstrate how to clear the airway of a conscious choking adult/child.
  • Demonstrate how to check an unconscious adult/child.
  • Demonstrate how to give CPR to an adult/child.
  • Demonstrate how to clear the airway of an unconscious choking adult/child.
  • Demonstrate how to control external bleeding.
  • Demonstrate how to immobilize muscle, bone and joint injuries. 

 

Fire Safety: NHO 150

Purpose of Course:

This course provides instruction in regards to fire prevention, response and evacuation procedures.  Information is presented on the types of fire extinguishers and proper usage.  An overview on the types of alarms and emergency notification systems is discussed.  A discussion on fire drills and proper documentation is reviewed.  In addition, information is provided on the necessary components of a fire inspection and maintaining client safety. 

Target Audience:

  • Community Based Residential Facilities (CBRF)
  • Community Integrated Living Arrangements (CILA)
  • Developmental Training Programs
  • Transitional Independent Living Skills Training Program
  • Licensed Child Placing Agency
  • Wraparound Programs
  • Community Support Programs
  • Supported Independent Living
  • Supported Home Care Programs
  • Medical Day Treatment Programs
  • Mental Outpatient Health Clinics
  • Foster Care Programs
  • Health Care Facilities
  • Schools

Course Length:

6 hours

Course Components:

Lecture, Skill Demonstration, Case Studies, Videos and Discussion.

Assessment of Competency:

Activities, Assignments, Competency Exams, and Participation.

Successful Completion:

6 hours of classroom attendance, score of 90% or higher on final competency exams, completion of all assigned activities and active participation in discussions. 

Certification:

Upon successful completion, all trainees will receive a certificate for NHO 150 Fire Safety. 

Objectives:

  • Identify hazardous environments and develop appropriate fire prevention strategies.
  • Recognize and categorize types of fires as they pertain to fire extinguishers.
  • Identify a variety of alarm systems and demonstrate appropriate response to an alarm.
  • Understand the importance of conducting Evacuation Assessments for all clients.
  • Demonstrate competency in Fire Inspection Guidelines.
  • Identify weather emergencies and understand best practice standards to ensure client safety.

 

Human Rights and the Grievance Procedures: NHO 201

Abuse, Neglect, Exploitation and Misappropriation:

NHO 202

Purpose of Course:

To prepare individuals to recognize and protect the rights of the individuals they assist in the intellectual and developmental disability and mental illness support systems.  To prepare individuals to recognize abuse or neglect of individuals.  To know when and how to report abuse or neglect and how to prevent it from happening and to understand the role of a mandated reporter. 

Target Audience:

  • Community Based Residential Facilities (CBRF)
  • Community Integrated Living Arrangements (CILA)
  • Developmental Training Programs
  • Transitional Independent Living Skills Training Program
  • Licensed Child Placing Agency
  • Wraparound Programs
  • Community Support Programs
  • Supported Independent Living
  • Supported Home Care Programs
  • Medical Day Treatment Programs
  • Mental Outpatient Health Clinics
  • Foster Care Programs
  • Healthcare Facilities
  • Schools

Course Length:

8 hours

Course Components:

Lecture, Skill Demonstration, Case Studies, Videos and Discussion

Assessment of COmpetency:

Activities, Assignments, Competency Exams and Participation.

Successful Completion:

8 hours of classroom attendance, score of 90% or higher on final competency exams, completion of all assigned activities and active participation in discussions.

Certification:

Upon successful completion, all trainees will receive a certificate for NHO 201 Human Rights and the Grievance Procedures and NHO 202 Abuse, Neglect, Exploitation and Misappropriation.

Objectives:

  • Contribute to the normalized living environment.
  • Utilize person centered language and concepts.
  • Utilize age appropriate activities.
  • Provide advocacy.
  • Demonstrate an ability to build a rapport.
  • Offer opportunities for choice.
  • Recognize human rights violations.
  • Identify available community resources.
  • Educate individuals in choice making and their potential outcomes.
  • Assist in individual self-advocacy.
  • Protect the rights and confidentiality of individuals.
  • Recognize the forms of abuse.
  • Recognize the forms of neglect.
  • Follow rules and procedures related to preventing, identifying and reporting abuse and neglect.
  • Develop strategies for preventing abuse and neglect.

 

Introduction to Nursing and Medications: NHO 401

Purpose of Course:

Introduction to basic nursing tasks and responsibilities.   Basic anatomy and physiology overview.  Provides an overview for recognizing the signs and symptoms of illness and injury.  Training on obtaining  vital signs and medical documentation.  Introduction to safe medication administration,. 

Target Audience:

  • Community Based Residential Facilities (CBRF)
  • Community Integrated Living Arrangements (CILA)
  • Developmental Training Programs
  • Transitional Independent Living Skills Training Program
  • Licensed Child Placing Agency
  • Wraparound Programs
  • Community Support Programs
  • Supported Independent Living
  • Supported Home Care Programs
  • Medical Day Treatment Programs
  • Mental Outpatient Health Clinics
  • Foster Care Programs
  • Healthcare Facilities
  • Schools

Course Length:

4 hours

Course Components:

Lecture, Skill Demonstration, Case Studies, Videos and Discussion

Assessment of Competency:

Activities, Assignments, Competency Exams and Participation

Successful Completion:

4 hours of classroom attendance, score of 90% or higher on final competency exams, completion of all assigned activities and active participation in discussions. 

Certification:

Upon successful completion, all trainees will receive a certificate for NHO 401 Introduction to Nursing and Medications.

Objectives:

  • Develops an understanding of body structure and functions
  • Be able to identify and name parts of the body
  • Understands the chain of infection and how to prevent the spread of illness
  • Identifies and understands body systems
  • Understands the functions of body systems
  • Develops an understanding of signs and symptoms of illness
  • Understands the difference between objective and subjective reporting
  • Recognizes changes in a consumer's conditions
  • Develops an awareness of certain life-threatening conditions
  • Understands how to take vital signs

 

Management and Administration of Medications: NHO 402

Purpose of Course:

To prepare non-licensed direct care staff to be authorized to administer medications as a delegated task to them by Department of Human Services approved RN Nurse-Trainers. This module prepares authorized direct care staff for the following:  To be knowledgeable of health and safety factors impacting the administration of specific individuals.  To use correct and safe procedures for medication administration to minimize health and safety risks and errors.  To recognize and report medical and medication related observations, as well as medication errors to the RN nurse-trainer, who is legally and professionally responsible for the delegated task of medication administration carried out by authorized direct care staff.

Target Audience:

  • Community Based Residential Facilities (CBRF)
  • Community Integrated LIving Arrangements (CILA)
  • Developmental Training Programs
  • Transitional INdependent Living Skills Training Program
  • Licensed Child Placing Agency
  • Wraparound Programs
  • Community Support Programs
  • Supported Independent Living
  • Supported Home Care Programs
  • Medical Day Treatment Programs
  • Mental Outpatient Health Clinics
  • Foster Care Programs
  • Healthcare Facilities
  • Schools

Course Length:

8 hours, (12 hours in Wisconsin)

Course Components:

Lecture, Skill Demonstration, Case Studies, Videos and Discussion.

Assessment of Competency:

Activities, Assignments, COmpetency Exams and Participation. 

Successful Completion:

8 hours of classroom attendance, score of 90% or higher on final competency exams, completion of all assigned activities and active participation in discussions.

Certification:

Upon successful completion, all trainees will receive a certificate for NHO 402 Management and Administration of Medications.

Objectives:

  • Authorized direct care staff documents and safely administers medications to identified individuals, using appropriate administration techniques. 
    • Oral medications
    • Eye medications
    • Ear medications
    • Nasal medications
    • Inhaled medications
    • Topical medications
  • Authorized direct care staff recognize medication errors and or incidents and follows agency specific policies and procedures to insure the individual's health and safety.
    • Definition of a medication error
    • Violation of the seven rights of medication administration
    • Medication omission errors
    • Procedure for contacting the RN
    • Agency specific policies and procedures for medication errors

 

Dietary Needs: NHO 410

Purpose of Course:

This course provides information regarding healthy eating, food safety, food allergies, nutrition, special diets and sanitation.  Information is provided on recognition and interventions for individuals with feeding disorders. 

Target Audience:

  • Community Based Residential Facilities (CBRF)
  • Community Integrated Living Arrangements (CILA)
  • Developmental Training Programs
  • Transitional Independent Living Skills Training Program
  • Licensed Child Placing Agency
  • Wraparound Programs
  • Community Support Programs
  • Supported Independent Living
  • Supported Home Care Programs
  • Medical Day Treatment Programs
  • Mental Outpatient Health Clinics
  • Foster Care Programs
  • Healthcare Facilities
  • Schools

Course Length:

3 hours

Course Components:

Lecture, Skill Demonstration, Case Studies, Videos and Discussion.

Assessment of Competency:

Activities, Assignments, Competency Exams and Participation.

Certification:

Upon successful completion, all trainees will receive a certificate for NHO 410 Dietary Needs.

Objectives:

  • Recognize the components of a balanced diet.
  • Utilize basic food safety and sanitation techniques.
  • Understand how to recognize and report individuals who are experiencing feeding difficulties.
  • Implement and follow special diet orders.

 

Introduction to Intellectual and Developmental Disabilities and Mental Illness: NHO 504

Purpose of Course:

To provide an introduction to developmental disabilities and mental illnesses and their role in supporting these clients.

Target Audience:

  • Community Based Residential Facilities (CBRF)
  • Community Integrated Living Arrangements (CILA)
  • Developmental Training Programs
  • Transitional Independent Living Skills Training Program
  • Licensed Child Placing Agency
  • Wraparound Programs
  • Community Support Programs
  • Supported Independent Living
  • Supported Home Care Programs
  • Medical Day Treatment Programs
  • Mental Outpatient Health Clinics
  • Foster Care Programs
  • Healthcare Facilities
  • Schools

Course Length:

4 hours

Course Components:

Lecture, Skill Demonstration, Case Studies, Videos and Discussion.

Assessment of Competency:

Activities, Assignments, Competency Exams and Participation.

Successful Completion:

4 hours of classroom attendance, score of 90% or higher on final competency exams, completion of all assigned activities and active participation in discussions.

Certification:

Upon successful completion, all trainees will receive a certificate for NHO 504 Introduction to Developmental Disabilities and Mental Illness.

Objectives:

  • Create opportunities for the individual to speak on his/her behalf.
  • Gather information and document information correctly.
  • Provide information needed to complete assessments that are relevant to the individual's goals, interests and preferences that are consistent with relevant professional practice.
  • Name and define life skill areas and demonstrate observable skills and tasks.
  • Define developmental disabilities and list associated characteristics.
  • Document and communicate identified strengths, needs, abilities and preferences.
  • Follow established directions and procedures.

Needs Assessment and the

Individualized Service Plan: NHO 510

Purpose of Course:

To provide preparation in effectively supporting clients in programs through appropriately developed and implemented service plans.

Target Audience:

  • Community Based Residential Facilities (CBRF)
  • Community Integrated Living Arrangements (CILA)
  • Developmental Training Programs
  • Transitional Independent Living Skills Training Program
  • Licensed Child Placing Agency
  • Wraparound Programs
  • Community Support Programs
  • Supported Independent Living
  • Supported Home Care Programs
  • Medical Day Treatment Programs
  • Mental Outpatient Health Clinics
  • Foster Care Programs
  • Healthcare Facilities
  • Schools

Course Length:

4 hours

Course Components:

Lecture, Skill Demonstration, Case Studies, Videos and Discussion.

Assessment of Competency:

Activities, Assignments, Competency Exams and Participation.

Successful Completion:

4 hours of classroom attendance, score of 90% or higher on final competency exams, completion of all assigned activities and active participation in discussions.

Certification:

Upon successful completion, all trainees will receive a certificate for NHO 510 Needs Assessment and the ISP.

Objectives:

  • Actively participate in the development of an individual's service plan.
  • Involve the individual in identifying and choosing activities and supports.
  • Schedule events and needed supports as requested.
  • Monitor success in achieving outcomes,.
  • Serve as a professional and active member of the Interdisciplinary Team
  • Communicate effectively with the individual and the Interdisciplinary Team.
  • Review and complete assessments.
  • Facilitate choice in the person's life by asking questions.
  • Encourage and develop individual's leisure activities.
  • Complete required documentation.

 

Van Driving Principles: NHO 910

Purpose of Course:

To provide preparation for operating a passenger van and transporting clients according to all state and company policies.

Target Audience:

  • Community Based Residential Facilities (CBRF)
  • Community Integrated Living Arrangements (CILA)
  • Developmental Training Programs
  • Transitional Independent LIving Sills Training Program
  • Licensed Child Placing Agency
  • Wraparound Programs
  • Community Support Programs
  • Supported Independent Living
  • Supported Home Care Programs
  • Medical Day Treatment Programs
  • Mental Outpatient Health Clinics
  • Foster Care Programs
  • Healthcare Facilities
  • Schools

Course Length:

3 hours

Course Components:

Lecture, Skill Demonstration, Case Studies, Videos and Discussion.

Assessment of Competency:

Activities, Assignments, Competency Exams and Participation.

Successful Completion:

3 hours of classroom attendance, score of 90% or higher on final competency exams, completion of all assigned activities and active participation in discussions.

Certification:

Upon successful completion, all trainees will receive a certificate for NHO 910 Van Driving Principles.

Resources:

Phoenix Care Systems Transportation Policy, Coaching the Van Driver Curriculum and Delivering "Ten Minute Training" Topics to Drivers.

Objectives:

  • Abide by Driver Qualification Policy.
  • Demonstrate appropriate driving according to state and company policies.
  • Implement Vehicle Usage/Safety Rules Policy.
  • Demonstrate understanding of Vehicle Maintenance Policy.
  • Demonstrate appropriate Pick-up/Drop off Procedure.
  • Utilize Vehicle Accident Reporting Procedure.
  • Implement Personal Vehicle Usage Policy.
  • Demonstrate Emergency Plan - Transportation Policy.
  • Abide by Cell Phone USage Policy.
  • Abide by Van Pool Usage Policy.
  • Implement defensive driving.

 

Van Driving Behind the Wheel: NHO 915

Purpose of Course:

To provide preparation for operating a passenger van and transporting clients according to all state and company policies and to allow employees an opportunity to participate in a behind the wheel experience.

Target Audience:

  • Community Based Residential Facilities (CBRF)
  • Community Integrated Living Arrangements (CILA)
  • Developmental Training Programs
  • Transitional Independent Living Skills Training Program
  • Licensed Child Placing Agency
  • Wraparound Programs
  • Community Support Programs
  • Supported Independent Living
  • Supported Home Care Programs
  • Medical Day Treatment Programs
  • Mental Outpatient Health Clinics
  • Foster Care Programs
  • Healthcare Facilities Schools

Course Length:

3 hours

Course Components:

Lecture, Skill Demonstration, Case Studies, Videos and Discussion.

Successful Completion:

3 hours of classroom attendance, score of 90% or higher on final competency exams, completion of all assigned activities, active participation in discussions and successful completion of a behind the wheel experience.

Certification:

Upon successful completion, all trainees will receive a certificate for NHO 915 Van Driving Behind the Wheel.

Resources:

Phoenix Care Systems, Inc. Transportation Policy, Coaching the Van Driver Curriculum and Delivering "Ten Minute Training" Topics to Drivers.

Objectives:

  • Abide by Driver Qualifications Policy.
  • Demonstrate appropriate driving according to state and company policies.
  • Implement Vehicle Usage/Safety Rules Policy.
  • Demonstrate understanding of Vehicle Maintenance Policy.
  • Demonstrate appropriate Pick-up/Drop off Procedure.
  • Utilizes Vehicle Accident Reporting Procedure.
  • Implement Personal Vehicle Usage Policy.
  • Demonstrate Emergency Plan - Transportation Policy.
  • Abide by Cell Phone Usage Policy.
  • Abide by Van Pool Usage Policy.
  • Implement defensive driving.

 

Disclaimer...

**For Non-PCS Employees, certificates of completion will be provided by meeting the above stated criteria and full payment of course.

 

 

 

 

 

 

 

 

 

 

   

 

 

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